Introducing Incident PDF export to REFLEKT Remote. It's a great new feature that allows your users to export a full report of their incident in just a few clicks. Ideal for expanding your Knowledge Base, Invoicing or even meeting SLA requirements for your customers. What's more, we have improved the call and video quality for all Windows users.
REFLEKT Remote offers Syntegon a new way to provide outstanding customer support that is secure and available instantly. Oliver Arnold from Syntegon shares how their customer service teams can now support on-site technicians at food and pharma manufacturers remotely. Especially in times of travel restrictions and limited facility access.
Advanced Deep Linking allows businesses to let their workforce trigger remote support calls within REFLEKT ONE without launching REFLEKT Remote separately. Andreas shows you how deep linking functionalities can be used to bring remote support into other systems such as ticketing solutions or mobile apps.
Federico gives an in-app overview of the fresh design and improved navigation of our REFLEKT ONE Viewer. The new User Interface is all about bringing workers quickly to the right AR guide via the scenario browser. Improved search and selection functionalities make any scenario available at the user’s fingertips.
Learn how EOS is combining Augmented Reality and industrial 3D Printing to offer their customers the ultimate customer service experience. Volker Kunze explains how their vision became reality and what to expect as they continue to expand their business model with AR.
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