GET ASSISSTANCE

The “One-button solution” directly connects technicians to a dedicated support expert and provides real-time video support with Augmented Reality

REFLEKT Remote allows compa­nies to provide their custo­mers with a remote support to signi­fi­cantly improve main­ten­ance, repair and support processes as well as redu­cing onsite and travel costs for experts.

Cross Platform Remote Support
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REDUCE DOWNTIMES ON MACHINES

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AVOID EXPENSIVE TRAVEL COSTS OF TECHNICIANS

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EMPOWER YOUR EMPLOYEES AND CUSTOMERS

ONE BUTTON SOLUTION

With one touch, RE’FLEKT’s “Intel­li­gent Routing” tech­no­logy imme­dia­tely connects tech­ni­cians to the right support expert on smart­phones, tablets or smart glasses.

One Button Solution Augmented Reality
Augmented Reality Remote Support chat

INDIVIDUAL & GROUP CHAT

Indi­vi­dual and group chat for text commu­ni­ca­tions with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

ONLINE/OFFLINE ANNOTATIONS

Tech­ni­cians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scen­a­rios, simply take a screen­shot or photo, anno­tate it and send it.

Augmented Reality Remote Support Annotation

REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

REFLEKT Remote enables the expert to guide the tech­ni­cian by drawing and placing augmented inst­ruc­tions directly into the technician’s field of view. The plat­form also grants tech­ni­cians access to the global data­base with previously solved problems for other colleagues.

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Cross Platform Support

REFLEKT REMOTE is avail­able for use across major mobile, tablet and desk­tops opera­ting on iOS, Android and Windows (UWP) as well as selected AR Glasses.

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White Label Solution 

Launch REFLEKT REMOTE into your opera­tions with your own corpo­rate iden­tity. Easily brand your appli­ca­tion with your unique logo, colours and design.

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OCR, QR and Barcode Scanning

Scan a variety of nume­rical, text or picture based codes already on objects to get straight to important tech­nical docu­men­ta­tion, values or live data.

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Advanced Tracking

Our unique tracking tech­no­logy ensures digital augmen­ta­tions cleanly stick to live objects exactly where the infor­ma­tion needs to be displayed – even when moving.

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REFLEKT REMOTE PLATFORM FEATURES

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Account management with Role Permissions

Each user has their own account with perso­na­lised login, user profile and permis­sions limited to their role (e.g. tech­ni­cian, expert, hotlines).

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DEVICE LOCK

Assign devices to a dedi­cated user account - activate them in app with access codes to ensure the system is only accessed by regis­tered devices. 

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Incident Reporting

Built-in analy­tics allow REFLEKT REMOTE owners to access all ticket data and address repeatable inci­dents and monitor expert effi­ci­ency.

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OCR, QR and Barcode Scanning

Scan a variety of nume­rical, text or picture based codes already on objects to get straight to important tech­nical docu­men­ta­tion, values or live data.

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Advanced Tracking

When using Augmented Reality features, RE’FLEKTs unique tracking tech­no­logy ensures that digital augmen­ta­tions cleanly stick to live objects exactly where the infor­ma­tion needs to be displayed – even when moving.

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Safety Splash Screens

Avoid acci­dents and iden­tify cautio­nary measures with safety Splash Screens – Create your own warnings, inst­ruc­tions or noti­fi­ca­tions rele­vant to your busi­ness as a stan­dard Splash Screen for tech­ni­cians.

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Auto Bandwidth Detection 

Smart band­width tech­no­logy auto­ma­ti­cally adjusts quality during calls to stabi­lize audio or video commu­ni­ca­tion when on the move or in areas with dynamic band­width traffic.

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Cross Platform Support 

REFLEKT REMOTE is avail­able for use across major mobile, tablet and desk­tops opera­ting on iOS, Android and Windows (UWP) as well as selected AR Glasses.

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Multi Language Support 

REFLEKT REMOTE supports inter­na­tional opera­tions with Multi Language Support – allo­wing tech­ni­cians and experts across the world to work colla­bo­ra­tively in their native or chosen language.

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White Label Solution 

Launch REFLEKT REMOTE into your opera­tions with your own corpo­rate iden­tity. Easily brand your appli­ca­tion with your unique logo, colours and design.

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Data Protection

REFLEKT REMOTE fulfils data protec­tion requi­re­ments to ensure that all data is kept under lock and key.

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Platform As A Service | On-Premise Solution 

REFLEKT REMOTE is avail­able as a cloud based or local server based solu­tion.

REFLEKT REMOTE USER FEATURES (Technician/Expert)

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Personalised Contact Lists 

Create custo­mised contact lists to save time and ensure users only see the contacts that they need. 

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Online-Offline Status Indicators

Display user avai­la­bi­lity with custo­mis­able indi­ca­tors and perso­na­lised away messages.

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Individual & Group Chat 

Built in indi­vi­dual and group chat for text commu­ni­ca­tions with file sharing feature. Desi­gned for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

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Easy File Transfer 

Easily send and receive files within indi­vi­dual or group chat. Supports all common file formats inclu­ding excel, word, pdf, videos, screen­shots and more.

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AR Video Calls

Indi­vi­dual and group video calls with Augmented Reality. 

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Audio Calls

Audio calls for indi­vi­dual and group calls. 

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In-App Browser

No need to leave the app to open web-links to view related docu­men­ta­tion or order extra parts. The built-in web-browser ensures no time or work is wasted. 

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Web-Browser Screen Sharing 

Can’t find what you are looking for? Share web-browser screen with Experts to guide you through online docu­men­ta­tion and purchases.

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Incident management

Over­view of all open, in progress and closed inci­dents. Filter func­tion simpli­fies the search for issues, support cases etc. 

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Incident Sharing

Share logs, docu­men­ta­tion and work­a­rounds for solved inci­dents with other tech­ni­cians.

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Incident Forwarding

For times out of office or when other expert skill­sets are need – Inci­dent Forwar­ding allows experts to ensure all inci­dents are always in the hands of the right expert.

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Incident Memory

Before opening a new inci­dent – check the Inci­dent Memory to see the complete item history or search for similar inci­dents already reported and solved by other tech­ni­cians.

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Online/Offline Annotations

Tech­ni­cians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scen­a­rios, simply take a screen­shot or photo, anno­tate it and send it. 

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OCR, QR and Barcode Scanning

Scan a variety of nume­rical, text or picture based codes already on objects to get straight to important tech­nical docu­men­ta­tion, values or live data.

ONE-BUTTON SOLUTION


The on-site tech­ni­cian is auto­mated connected to the right remote expert based on an intel­li­gent routing

REAL-TIME INSTRUCTIONS


The support requester gets Augmented Reality guid­ance directly on the shared video stream of his camera

INCIDENT MEMORY


A know­ledge data­base enables tech­ni­cians to learn from already solved inci­dents without contac­ting an expert – even offline

INTERESTED IN REFLEKT Remote? YOU MIGHT ALSO LIKE

Augmented Reality Platform industry

REFLEKT ONE is the first scalable Augmented Reality plat­form to enable any industry to simply create in-house Augmented Reality appli­ca­tions. The award winning plat­form creates visual guid­ance on smart­phones, tablets and smart glasses to simplify produc­tion, trai­ning, main­ten­ance and repair. REFLEKT ONE’s cutting-edge tech­no­logy reuses and trans­forms any exis­ting engi­nee­ring, design and docu­men­ta­tion data into inter­ac­tive real-time 2D/3D visua­li­za­tions on real objects.