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The “One-button solution” directly connects technicians to a dedicated support expert and provides real-time video support with Augmented Reality

REFLEKT Remote allows companies to provide their customers with a remote support to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs for experts.

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CASE STUDY : HELLA GUTMANN SOLUTIONS

Workshop Service and Support App

See-What-I-See support app helps service center to guide mechanics through vehicle repairs faster

Increase first-time fix rates of diagnostic and repair issues

Bring repaired workshop vehicles back on the road quicker

Reduce specialist onsite support and travel cost

ONE BUTTON SOLUTION

With one touch, RE’FLEKT’s “Intelligent Routing” technology immediately connects technicians to the right support expert on smartphones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT

Individual and group chat for text communications with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

ONLINE/OFFLINE ANNOTATIONS

Technicians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

REFLEKT Remote enables the expert to guide the technician by drawing and placing augmented instructions directly into the technician’s field of view. The platform also grants technicians access to the global database with previously solved problems for other colleagues.

Cross Platform Support

REFLEKT Remote is available for use across major mobile, tablet and desktops operating on iOS, Android and Windows (UWP) as well as selected AR Glasses.

White Label Solution

Launch REFLEKT Remote into your operations with your own corporate identity. Easily brand your application with your unique logo, colours and design.

Online / Offline Annotations

Technicians and experts can draw and write directly onto real-world objects during video calls with annotations and pointers. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

Advanced Tracking

Our unique tracking technology ensures when switching from REFLEKT Remote calls to REFLEKT ONE applications, digital augmentations cleanly stick to live objects exactly where the information needs to be displayed – even when moving.

REFLEKT REMOTE PLATFORM FEATURES

Account management with Role Permissions

Each user has their own account with personalised login, user profile and permissions limited to their role e.g. technician, expert, hotlines.

Advanced Tracking

Incident Reporting

Built-in analytics allow REFLEKT REMOTE owners to access incident and user analytics.

Auto Bandwidth Detection

Smart bandwidth technology automatically adjusts quality during calls to stabilize audio or video communication when on the move or in areas with dynamic bandwidth traffic.

Cross Platform Support

REFLEKT REMOTE is available for use across major mobile, tablet and desktops operating on iOS, Android and Windows (UWP) as well as selected AR Glasses.

Multi Language Support

REFLEKT REMOTE supports international operations with Multi Language Support – allowing technicians and experts across the world to work collaboratively in their native or chosen language.

Data Protection

REFLEKT REMOTE fulfils data protection requirements to ensure that all data is kept under lock and key.

White Label Solution

Launch REFLEKT REMOTE into your operations with your own corporate identity. Easily brand your application with your unique logo and colours.

Platform As A Service

REFLEKT REMOTE is available as a cloud based server solution.

REFLEKT REMOTE USER FEATURES (Technician/Expert)

Online-Offline Status Indicators

Display user availability with indicators and personalised away messages.

Easy File Transfer

Easily send and receive files within individual or group chat. Supports all common file formats including excel, word, pdf, videos, screenshots and more.

Personalised Contact Lists

Pre-assign your inhouse experts to a specific group of technicians via the admin portal. Pre-assigned experts are displayed in a technicians contact list and can be approached directly with an incident.

Online/Offline Annotations

Audio Calls

Audio calls for individual and group calls.

AR Video Calls

Individual and group video calls with Augmented Reality.

Screen Sharing

Can’t find what you are looking for? Share screen with Experts to guide you through online documentation and purchases.

Individual & Group Chat

Built in individual and group chat for text communications with file sharing feature. Designed for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

Incident management

Overview of all open, in progress and closed incidents. Filter function simplifies the search for issues, support cases etc.

Incident Memory

Before opening a new incident – check the Incident Memory to see the complete item history or search for similar incidents already reported and solved by other technicians.

Incident Forwarding

For times out of office or when other expert skillsets are need – Incident Forwarding allows experts to ensure all incidents are always in the hands of the right expert.

ONE-BUTTON SOLUTION

The on-site technician is automated connected to the right remote expert based on an intelligent routing

REAL-TIME INSTRUCTIONS

The support requester gets Augmented Reality guidance directly on the shared video stream of his camera

INCIDENT MEMORY

A knowledge database enables technicians to learn from already solved incidents without contacting an expert – even offline

INTERESTED IN REFLEKT Remote? YOU MIGHT ALSO LIKE REFLEKT ONE

REFLEKT ONE is the first scalable Augmented Reality platform to enable any industry to simply create in-house Augmented Reality applications. The award winning platform creates visual guidance on smartphones, tablets and smart glasses to simplify production, training, maintenance and repair. REFLEKT ONE’s cutting-edge technology reuses and transforms any existing engineering, design and documentation data into interactive real-time 2D/3D visualizations on real objects.

REMOTE CUSTOMER SUPPORT WITHAUGMENTED REALITY & LIVE VIDEO

TRY AUGMENTED REALITY ON YOUR SMARTPHONE

Down­load the brand new “Augmented Repair” app to repair a coffee machine without a user manual in minutes. Now avail­able with ARKit & ARCore.

GET ASSISTANCE

FIND OUT MORE

CASE STUDY : HELLA GUTMANN SOLUTIONS

Workshop Service and Support App

ONE BUTTON SOLUTION

INDIVIDUAL & GROUP CHAT

ONLINE/OFFLINE ANNOTATIONS

REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

Cross Plat­form Support

White Label Solu­tion

Online / Offline Annotations

Advanced Tracking

REFLEKT REMOTE PLATFORM FEATURES

Account manage­ment with Role Permis­sions

Advanced Tracking

Inci­dent Reporting

Auto Band­width Detec­tion

Cross Plat­form Support

Multi Language Support

Data Protec­tion

White Label Solu­tion

Plat­form As A Service

REFLEKT REMOTE USER FEATURES (Technician/Expert)

Online-Offline Status Indi­ca­tors

Easy File Transfer

Perso­na­lised Contact Lists

Online/Offline Anno­ta­tions

Audio Calls

AR Video Calls

Screen Sharing

Indi­vi­dual & Group Chat

Inci­dent manage­ment

Inci­dent Memory

Inci­dent Forwar­ding

ONE-BUTTON SOLUTION

REAL-TIME INSTRUC­TIONS

INCIDENT MEMORY

INTERESTED IN REFLEKT Remote? YOU MIGHT ALSO LIKE REFLEKT ONE

STAY UPDATED WITH THE LATEST AUGMENTED AND MIXED REALITY NEWS

REMOTE CUSTOMER SUPPORT WITH
AUGMENTED REALITY & LIVE VIDEO

Download the brand new “Augmented Repair” app to repair a coffee machine without a user manual in minutes. Now available with ARKit & ARCore.

Cross Platform Support

White Label Solution

Account management with Role Permissions

Incident Reporting

Auto Bandwidth Detection

Cross Platform Support

Data Protection

White Label Solution

Platform As A Service

Online-Offline Status Indicators

Personalised Contact Lists

Online/Offline Annotations

Individual & Group Chat

Incident management

Incident Memory

Incident Forwarding

REAL-TIME INSTRUCTIONS