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Higher Workforce Productivity
Faster support response
Lower training time
Higher First-time Fix rates
Get access to the right information within seconds.
Solve problems first and fast by using live video collaboration and instantly connecting to an expert or co-worker.
It’s just one click to establish a secure live session between phones, tablets, smart glasses, notebooks and desktop PCs.
Share expertise and best practices live to make work easier.
Combat downtimes faster by guiding front-line workers in individual remote sessions and group chats.
Share annotated files and photos to use the full potential of remote support, even in low bandwidth conditions.
Guide with real-time annotations in the user’s field-of-view.
Accelerate troubleshooting on-site or in the field with Augmented Reality instructions drawn into the live stream.
AR live drawings make it easier to highlight problem areas and provide immediate feedback to focus on solving the issue.
Invite new users easily and connect technicians without creating accounts.
Our Guest Access code combines flexibility with the security of an app-based solution.
Administrators have the full control over accounts and guest access without having to worry about excessive inactive accounts.
Build your own organization in the Admin Portal to show your users a familiar environment.
Areas are key to providing fast support with pre-defined expert connections in specific regions or for specific products.
Incident Management categorizes support tickets for the integrated reporting and to build a visual knowledge base.
Provide “best-in-class” customer support with a personalized experience.
Increase customer acceptance with white-labeled Remote AR apps for brands, products, regions and customers.
White-labeled Remote support apps help to build trust and credibility amongst users and customers.
REFLEKT Remote is available in ready-to-use subscription models for 10, 20 and 50 active users. Our large enterprise customers choose individual plans with named or floating licenses as well as guest access packages.
RE’FLEKT GmbH 
+49 (0) 89 122 045 10 
re‑flekt@re‑flekt.com
RE’FLEKT Inc. +1 408 744 25 50 info@re‑flekt.com