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Higher Workforce Productivity

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Faster support response

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Lower training time

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Higher First-time Fix rates

 

HOW DO YOU SOLVE YOUR REMOTE WORK CHALLENGES?

 

Ensure business continuity, increase operations efficiency and solve talent shortage with REFLEKT Remote. Our secure and enterprise-ready Remote AR solution connects your front-line workers and service technicians with on-demand expertise.

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FIX ISSUES FASTER AND EASIER WITH ONE-CLICK REMOTE SUPPORT. 



Get access to the right information within seconds.

Solve problems first and fast by using live video collaboration and instantly connecting to an expert or co-worker.

It’s just one click to establish a secure live session between phones, tablets, smart glasses, notebooks and desktop PCs.

Share expertise and best practices live to make work easier.

Combat downtimes faster by guiding front-line workers in individual remote sessions and group chats.

Share annotated files and photos to use the full potential of remote support, even in low bandwidth conditions.

Guide with real-time annotations in the user’s field-of-view.

Accelerate troubleshooting on-site or in the field with Augmented Reality instructions drawn into the live stream.

AR live drawings make it easier to highlight problem areas and provide immediate feedback to focus on solving the issue.

 

 

SEE HOW ABB IMPROVES CUSTOMER SUPPORT WITH REFLEKT REMOTE

 

ABB is a leading Industry player using the white-labeled Remote Insights solution and enterprise features such as Area Management to solve issues faster and easier.

ABB Ability Remote Insights© increases the service quality of ABB divisions, where users are leveraging mobile devices and Head Mounted Displays to solve complex issues.

 

 

EMPOWER YOUR WORKFORCE WITH INSTANT ACCESS TO EXPERTISE. 

 

Enterprises must adopt quickly to solve new challenges. With our Remote solution, companies have full control over experts and technicians setup in the Admin Portal. Customization and white-labeled apps are key for your Remote Work success.

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CUSTOMIZABLE SOLUTION. MADE FOR ENTERPRISES.

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Invite new users easily and connect technicians without creating accounts.

Our Guest Access code combines flexibility with the security of an app-based solution.

Administrators have the full control over accounts and guest access without having to worry about excessive inactive accounts.

Build your own organization in the Admin Portal to show your users a familiar environment.

Areas are key to providing fast support with pre-defined expert connections in specific regions or for specific products.

Incident Management categorizes support tickets for the integrated reporting and to build a visual knowledge base.

Provide “best-in-class” customer support with a personalized experience.

Increase customer acceptance with white-labeled Remote AR apps for brands, products, regions and customers.

White-labeled Remote support apps help to build trust and credibility amongst users and customers.

 

 

LEADING COMPANIES USE REFLEKT SOLUTIONS

 

 

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More customers...

 

REMOTE SUPPORT WITH AR INCREASES WORKFORCE PRODUCTIVITY UP TO 65% 

 

In service and support every second counts. Front-line workers and technicians do not have any time to lose. With REFLEKT Remote you solve issues faster and at lower cost. Bring your own phone, tablet, and use smart glasses from Vuzix and RealWear.

For Managers

Increase productivity and efficiency of your workforce and processes with scalable solutions and proven success.

Learn and benefit from our enterprise customers' experience with deploying AR and Remote Work solutions.

For Workers

Remote support makes your work easier by connecting you to your co-workers and experts with real-time video and audio.

Get support and feedback in a visual way with mobile devices or smart glasses—directly shown where you need the information and instruction.

For Customers

Keep your customer’s business running by providing excellent service with short reaction times and improved first-time fix rates.

Our Enterprise Remote solution lets you deploy a secure and modular system to ensure high customer satisfaction.



“The real-time video support empowers our specialist to communicate and directly engage with resolving issues without investing the time to travel and provide support on site.”

- Matthias Frödrich, Innovation Engineer, Hella Gutmann Solutions

 

 

 

WHAT IS THE RIGHT REMOTE SUPPORT AND COLLABORATION TOOL FOR YOU?

IF YOU NEED AN APPLE, WHY BUY AN ORANGE?

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FIND OUT MORE

 

 

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WE HAVE THE RIGHT PLAN FOR YOU

 

 

REFLEKT Remote is available in ready-to-use subscription models for 10, 20 and 50 active users. Our large enterprise customers choose individual plans with named or floating licenses as well as guest access packages. 

 

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