REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

REFLEKT Remote enables the expert to guide the technician by drawing and placing augmented instructions directly into the technician’s field of view. The platform also grants technicians access to the global database with previously solved problems for other colleagues.

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REFLEKT Remote is available for iOS, Android, Windows 10 PC and tablets, Realwear HMT-1, Vuzix M300, Microsoft HoloLens.

PRICES AT SCALE FOR ENTERPRISES OF ALL SIZES

FREE TRIAL
14
DAYS
Test it for free!
No obligation!
No credit card needed!

START FREE TRIAL

REMOTE SUPPORT
10
USERS
Annual License

3.000 EUR

ORDER PACKAGE

REMOTE SUPPORT
20
USERS
Annual License

5.000 EUR

ORDER PACKAGE

REMOTE SUPPORT
50
USERS
Annual License

10.000 EUR

ORDER PACKAGE

50+ users? Get an individual offer.

REMOTE SUPPORT FOR MOBILE AND GLASSES

The “One-button solution” directly connects technicians to a dedicated support expert and provides real-time video support with Augmented Reality

REFLEKT Remote allows companies to provide their customers with a remote support to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs for experts.

FIND OUT MORE

HOW ENTERPRISES WORK FASTER AND AT LOWER COSTS

save-money

Eliminate travel costs with See-what-I-see functionality.

expert

Connect instantly to the right expert and information.

chart

Reduce down-time costs with real-time expert support.

vision

Improve communication with AR annotations.

knowledge

Build knowledge base with incident management.

Brand REFLEKT Remote with your corporate identity.

REFLEKT REMOTE PLATFORM FEATURES

Account management with Role Permissions

Each user has their own account with personalised login, user profile and permissions limited to their role e.g. technician, expert, hotlines.

Advanced Tracking

Our unique tracking technology ensures when switching from REFLEKT Remote calls to REFLEKT ONE applications, digital augmentations cleanly stick to live objects exactly where the information needs to be displayed – even when moving.

Incident Reporting

Built-in analytics allow REFLEKT REMOTE owners to access incident and user analytics.

Auto Bandwidth Detection

Smart bandwidth technology automatically adjusts quality during calls to stabilize audio or video communication when on the move or in areas with dynamic bandwidth traffic.

Cross Platform Support

REFLEKT REMOTE is available for use across major mobile, tablet and desktops operating on iOS, Android and Windows (UWP) as well as selected AR Glasses.

Multi Language Support

REFLEKT REMOTE supports international operations with Multi Language Support – allowing technicians and experts across the world to work collaboratively in their native or chosen language.

Data Protection

REFLEKT REMOTE fulfils data protection requirements to ensure that all data is kept under lock and key.

White Label Solution

Launch REFLEKT REMOTE into your operations with your own corporate identity. Easily brand your application with your unique logo and colours.

Platform As A Service

REFLEKT REMOTE is available as a cloud based server solution.

REFLEKT REMOTE USER FEATURES (Technician/Expert)

Online-Offline Status Indicators

Display user availability with indicators and personalised away messages.

Easy File Transfer

Easily send and receive files within individual or group chat. Supports all common file formats including excel, word, pdf, videos, screenshots and more.

Personalised Contact Lists

Pre-assign your inhouse experts to a specific group of technicians via the admin portal. Pre-assigned experts are displayed in a technicians contact list and can be approached directly with an incident.

Online/Offline Annotations

Technicians and experts can draw and write directly onto real-world objects during video calls with annotations and pointers. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.

Audio Calls

Audio calls for individual and group calls.

AR Video Calls

Individual and group video calls with Augmented Reality.

Screen Sharing

Can’t find what you are looking for? Share screen with Experts to guide you through online documentation and purchases.

Individual & Group Chat

Built in individual and group chat for text communications with file sharing feature. Designed for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

Incident management

Overview of all open, in progress and closed incidents. Filter function simplifies the search for issues, support cases etc.

Incident Memory

Before opening a new incident – check the Incident Memory to see the complete item history or search for similar incidents already reported and solved by other technicians.

Incident Forwarding

For times out of office or when other expert skillsets are need – Incident Forwarding allows experts to ensure all incidents are always in the hands of the right expert.

REMOTE CUSTOMER SUPPORT WITH
AUGMENTED REALITY & LIVE VIDEO

REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

FREE TRIAL
14
DAYS
Test it for free!
No obligation!
No credit card needed!

REMOTE SUPPORT
10
USERS
Annual License

3.000 EUR

REMOTE SUPPORT
20
USERS
Annual License

5.000 EUR

REMOTE SUPPORT
50
USERS
Annual License

10.000 EUR

50+ users? Get an individual offer.

REMOTE SUPPORT FOR MOBILE AND GLASSES

HOW ENTERPRISES WORK FASTER AND AT LOWER COSTS