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REDUCE DOWNTIMES ON MACHINES

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AVOID EXPENSIVE TRAVEL COSTS OF TECHNICIANS

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EMPOWER YOUR EMPLOYEES & CUSTOMERS

 

TRY AUGMENTED REALITY ON YOUR SMARTPHONE

Down­load the brand new “Augmented Repair” app to repair a coffee machine without a user manual in minutes. Now avail­able with ARKit & ARCore.

  • AR Download App Store
  • AR Download google play Store

GET ASSISTANCE

 

The “One-button solu­tion” directly connects tech­ni­cians to a dedi­cated support expert and provides real-time video support with Augmented Reality

REFLEKT Remote allows compa­nies to provide their custo­mers with a remote support to signi­fi­cantly improve main­ten­ance, repair and support processes as well as redu­cing onsite and travel costs for experts.

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CASE STUDY : HELLA GUTMANN SOLUTIONS

Workshop Service and Support App 

 

See-What-I-See support app helps service center to guide mechanics through vehicle repairs faster 


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Increase first-time fix rates of diagnostic and repair issues


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Bring repaired workshop vehicles back on the road quicker


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Reduce specialist onsite support and travel cost

ONE BUTTON SOLUTION

With one touch, RE’FLEKT’s “Intel­li­gent Routing” tech­no­logy imme­dia­tely connects tech­ni­cians to the right support expert on smart­phones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT

Indi­vi­dual and group chat for text commu­ni­ca­tions with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

ONLINE/OFFLINE ANNOTATIONS

Tech­ni­cians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scen­a­rios, simply take a screen­shot or photo, anno­tate it and send it.

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REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

REFLEKT Remote enables the expert to guide the tech­ni­cian by drawing and placing augmented inst­ruc­tions directly into the technician’s field of view. The plat­form also grants tech­ni­cians access to the global data­base with previously solved problems for other colleagues.

Cross Platform

Cross Plat­form Support

REFLEKT REMOTE is avail­able for use across major mobile, tablet and desk­tops opera­ting on iOS, Android and Windows (UWP) as well as selected AR Glasses.

White Label Solu­tion

White Label Solu­tion

Launch REFLEKT REMOTE into your opera­tions with your own corpo­rate iden­tity. Easily brand your appli­ca­tion with your unique logo, colours and design.

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Online / Offline Annotations

Tech­ni­cians and experts can draw and write directly onto real-world objects during video calls with annotations and pointers. For Low/No WiFi or mobile data scen­a­rios, simply take a screen­shot or photo, anno­tate it and send it.

Advanced Tracking

Advanced Tracking

Our unique tracking tech­no­logy ensures when switching from REFLEKT Remote calls to REFLEKT ONE applications, digital augmen­ta­tions cleanly stick to live objects exactly where the infor­ma­tion needs to be displayed – even when moving.

ONE-BUTTON SOLUTION

 

The on-site tech­ni­cian is auto­mated connected to the right remote expert based on an intel­li­gent routing

REAL-TIME INSTRUC­TIONS

 

The support requester gets Augmented Reality guid­ance directly on the shared video stream of his camera

INCIDENT MEMORY

 

A know­ledge data­base enables tech­ni­cians to learn from already solved inci­dents without contac­ting an expert – even offline

INTERESTED IN REFLEKT Remote? YOU MIGHT ALSO LIKE REFLEKT ONE

REFLEKT ONE is the first scalable Augmented Reality plat­form to enable any industry to simply create in-house Augmented Reality appli­ca­tions. The award winning plat­form creates visual guid­ance on smart­phones, tablets and smart glasses to simplify produc­tion, trai­ning, main­ten­ance and repair. REFLEKT ONE’s cutting-edge tech­no­logy reuses and trans­forms any exis­ting engi­nee­ring, design and docu­men­ta­tion data into inter­ac­tive real-time 2D/3D visua­li­za­tions on real objects.

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