TURN YOUR EMPLOYEES INTO EXPERTS WITH TELESERVICES AND SAVE ON EXPENSIVE TRAVEL EXPENSES AND TECHNICIAN COSTS
CHALLENGE I FAST AND RELIABLE OFFICE SUPPORT FOR REPAIR, MAINTENANCE AND SERVICE
If there is no expert at hand when an engineer is faced with a complex problem, companies are quickly faced with rapidly accumulating costs caused by the downtimes or interruptions of work. In most cases considerable costs also arrive with the expert fixing the problem on demand. In times of networking and industrial 4.0, we believe that industry has the right to quickly and easily access any information required. Moreover, international companies are demanding global solutions that can utilize less trained staff and be used in any environment - including unsafe areas.
SOLUTION I REMOTE SUPPORT WITH LIVE VIDEO AND AUGMENTED REALITY
The TeleServices Smart Assistant is a remote control tool that combines video broadcast and Augmented Reality to provide highly effective visual assistance. Whether for repair, maintenance or customer service; TeleServices allows global employees to work together. TeleServices Smart Assistant can be operated on a tablet, data goggles or desktop computer allowing an employee to show a colleague instructions, tools or components onscreen and take them through the steps "live". Employees receive precisely the information they need: directly onscreen, anywhere.