VR & AR-BASED GUIDES ENHANCE MEDICAL DIAGNOSTIC SYSTEM TRAINING FOR SERVICE

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Significant savings in service
and maintenance cost per
diagnostic module

 

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Reduction of training times plus increased effectiveness

 

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Easy-to-use platform allows in-house production of AR training guides

 

CHALLENGE

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TRADITIONAL TRAINING FORMATS RESTRICT EFFECTIVE KNOWLEDGE TRANSFER

 

Service engineers play a crucial role in setting up, maintaining as well as repairing in vitro diagnostic systems to help medical laboratories run at peak performance. Roche Diagnostics has tens of thousands of different diagnostic instruments in the field. At dedicated Training Centers around the globe Roche trains service engineers on the complex systems and helps them stay up to date with the latest modules.

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Paper manuals and print outs of technical components form the basis of the training around these modules. The extensive amount of text-based materials lacks the visual component which is required to fully comprehend the equipment. As a result, service engineers spend time calling a Roche Service Center for extra support when in the field as they can’t find the right fix to a problem or are unfamiliar with specific parts. This is why Roche aimed to replace the so far standardized paper-based class-room trainings by more individualized virtual training formats that can easily be tailored to the experience and portfolio of the respective service engineers. 

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“Switching from paper-based manuals to digital guides allows us to replace standardized class-room trainings by more individualized and task-oriented trainings.”

– Ralf Distler, Roche Diagnostics GmbH,
Global Customer Support, Serum Work Area Portfolio

SOLUTION

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THE VISION: AR TRAINING GUIDES TO ENHANCE LEARNING EXPERIENCE

 

Roche are now using REFLEKT ONE to create training guides in-house that are based on existing technical documentation but train service engineers closer to the real equipment by using animated content. The content creation platform from RE’FLEKT enables Roche to feed product data into step-by-step instructions combined with animations that explain the  diagnostic systems visually and in context using AR and VR technology. 

 

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Service engineers working with these applications on tablet devices benefit from a training format that better prepares them for the real maintenance and service tasks in the field. Another advantage of replacing text by animations is that the training becomes more independent from local language requirements.

When working with equipment on site, the engineer can further use animation-based manuals instead of printed handbooks. Service engineers worldwide are better equipped to service and maintain modules in the field. Based on this success Roche is planning to expand the use of VR and AR-based guides for training as well as service and maintenance purposes in the future.

 

 

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