VISUAL GUIDANCE INCREASES SERVICE EFFECTIVENESS AND ACCELERATES TRAINING

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Highly efficient use of qualified service personnel

 

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Reduced error rates boost service quality

 

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Minimized machine downtime reduces cost

 

CHALLENGE

TALENT SHORTAGE AND OUTDATED DOCUMENTATION COMPROMISE SERVICE QUALITY

 

The maintenance and repair of industrial  machinery requires qualified service engineers who can service equipment fast and accurately based on their extensive experience. Providing this high level of service in the field is becoming more challenging for machine manufacturers such as IDEAL-Werk.

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Experienced service personnel is increasingly rare and the
 engineers available cannot attend customer sites as required to service equipment. At the same time text-based product documentation in a printed or Pdf format is the main source of information for engineers. It is often unclear and not up to date when needed in training or in the field. IDEAL-Werk was looking for a solution that makes more efficient use of qualified service personnel and presents relevant product information in a simple format for service and training. 

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“With the AR-guides created in REFLEKT ONE we now have a reliable service tool that speeds up repair procedures, reduces errors and saves costs – all at the same time.”

– Rainer Pumpe, Geschäftsführer, IDEAL-Werk C.+E. Jungeblodt GmbH & Co.KG Lippstadt, Germany

SOLUTION

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DIGITAL AR-GUIDES ENHANCE TRAINING AND ENSURE EXCELLENT TECHNICAL SERVICE

 

IDEAL-Werk are now using AR-guidance created by RE’FLEKT partner and technical documentation specialist reinisch GmbH in REFLEKT ONE. The AR content creation platform transforms existing technical documentation into a digital format that combines step-by-step instructions with 3D animations to give service engineers simple and precise guidance.

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The AR-guides are available on tablet devices making relevant product information accessible at any time and directly at the machine. In the mobile application each step of a service or repair procedure is visualized by an animation that appears as digital overlay on the real machine.

This form of digital guidance is much more visual than traditional documentation and therefore more precice, easier to understand and language independent. With AR guidance service and repair tasks are performed faster and with fewer errors which allows IDEAL-Werk to make more efficient use of their service personnel and reduce machine downtime.

 

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