SEE-WHAT-I-SEE SUPPORT APP HELPS SERVICE CENTER TO GUIDE MECHANICS THROUGH VEHICLE REPAIRS FASTER
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Increase first-time fix rates of diagnostic and repair issues  

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Bring repaired workshop vehicles back on the road quicker

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Reduce specialist onsite support and travel cost

CHALLENGE

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IMPROVE COMMUNICATIONS BETWEEN WORKSHOP MECHANICS AND SERVICE CENTER

 

When a car owner brings their vehicle to a garage or workshop, the correct repair or maintenance procedure depends on the vehicle type and model. It is simply impossible for a workshop mechanic to know the details of every vehicle model in the world – as well as all types of repair procedures. Hella Gutmann Solutions is there to support these mechanics with everything workshops need for the maintenance of a range of modern vehicle electronics.

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Their diagnostic tools help technicians find the issues faster and their service center guides mechanics through repair and maintenance procedures. Until now, all communication between the Hella Gutmann Solutions Service Center and mechanics was either via email or telephone. Hella Gutmann Solutions was looking for a more innovative communication channel that reduces the time needed by specialists to understand the problem as well as describe the fix – and ideally even decreases required on-site visits of Hella Gutmann Solutions specialists to avoid long repair times.

The real-time video support empowers our specialists to communicate and directly engage with resolving issues without investing the time to travel and provide support on site.

– Matthias Frödrich, Innovation Engineer, Hella Gutmann Solutions

SOLUTION

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AUGMENTED REALITY APP ENABLES REMOTE SUPPORT WITH LIVE VIDEO AND VISUALIZATIONS

 

With one simple click, the Hella Gutmann Solutions TechView app immediately connects the workshop mechanic to the appropriate Hella Gutmann Solutions specialist in the Service Center. Whether the technician uses a smartphone, tablet or the Vuzix smart glasses for hands-free work, the Service Center specialist can see exactly what the workshop mechanic sees straight away.

 

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The video call technology allows the Hella Gutmann Solutions specialist to immediately inspect and assess the issue remotely and then guide the mechanic by drawing and placing augmented instructions directly into the mechanic’s field of view. The app brings significant time and cost saving benefits for both sides. The Hella Gutmann Solutions specialist reduces on-site and travel times by offering remote support. At the same time, the mechanic receives support much quicker and can get the workshop vehicle back on the road sooner than before.

 

 

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