ABB COLLABORATIVE OPERATIONS
In this new era of digitalization, close collaboration between producers and suppliers is important to reap the full benefits that big data, analytics and visualization offer. ABB provides this collaboration through ABB Ability™ Collaborative Operations Centers - a remote operations and maintenance structure that helps industrial producers harness the potential of digitalization.
Collaborative Operations allows ABB experts to provide insights through data analytics, thus making customer information actionable and meaningful while driving decision-making to optimize enterprise performance.
COLLABORATIVE OPERATIONS ENHANCED WITH REAL-TIME DATA AND AR ASSISTANCE
Keep production running through faster time-to-repair
Accelerate remote support through efficient collaboration between ABB offsite experts and on-site technicians at customer facilities
Reduce maintenance, on-boarding, and training costs through step-by-step instructions displayed in the real-time environment
THE GAP BETWEEN DATA AND KNOWLEDGE
As soon as a abnormal process or equipment condition is detected by an ABB Collaborative Operations Center, the center staff arranges immediate on-site support. Field technicians at the customer’s facility may or may not have sufficient knowledge or expertise to fix the condition immediately. This could lead to production downtime, increased maintenance cost, and long-term negative impact on asset life and production.
“We are using transformative digital technologies like augmented reality to build new business models that improve customer performance. These technologies are changing the way we work with customers, providing people with expertise faster.”
– Kim Fenrich, Simulation Product Manager, ABB Industrial Automation
TOGETHER WE DRIVE PROGRESS
ABB’s Collaborative Operations and RE’FLEKT’s Augmented Reality Ecosystem will combine continuous monitoring and data insights with real-time visualization and instant access to knowledge. This turns data and analytics into easy-to-use, step-by-step instructions with live remote support, enabling any service technician to perform the required task to resolve a condition in an efficient manner.
RE’FLEKT’s Augmented Reality Ecosystem will allow ABB to provide instant customer support and in-house creation of AR-powered manuals and tutorials – at ABB or directly at the customer site. This will improve workflows, enhance technician’s capabilities and increase customer satisfaction.
INTERESTED IN REFLEKT ONE? YOU MIGHT ALSO LIKE REFLEKT Remote
REFLEKT Remote is the “One-button solution” to directly connect technicians to a dedicated support expert and provide real-time video support with Augmented Reality. RE’FLEKT’s “Intelligent Routing” technology immediately identifies and connects technicians to their support expert on smartphones, tablets or smart glasses. REFLEKT Remote enables the expert to guide the technician by drawing and placing augmented instructions directly into the technician’s field of view.