In this article, we will show you the in-app capabilities for both technicians and experts.
Account Creation & Login
Reset password | ![]() |
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Log in | ![]() |
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Log in - On multiple devices at the same time | ![]() |
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Change/reset password | ![]() |
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Edit Profile | ![]() |
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Invite a new user | ![]() |
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Create an account | ![]() |
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Incident
Create an incident | ![]() |
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Accept an incident | ![]() |
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Edit details - Only Creator and Owner | ![]() |
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Close an incident- Only Creator and Owner | ![]() |
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Re-open an incident | ![]() |
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Add/remove a participant - Only Owner. Expert: yes, all cases he’s a participant in. |
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Hand over - Only Owner if owner is an expert | ![]() |
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Contact
Add/remove a contact | ![]() |
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View contacts details | ![]() |
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Add/remove favorites | ![]() |
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Library & Files
Remove | ![]() |
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View exchanged | ![]() |
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Call
Start audio/video call | ![]() |
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Accept audio/video call | ![]() |
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Start video-sharing - Call moderator: yes. Others: only if the moderator accepts | ![]() |
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Share my screen - Call moderator: yes. Others: only if the moderator accepts. Only possible on UWP | ![]() |
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Set annotations in video sharing | ![]() |
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Take screenshots | ![]() |
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Freeze screen - Call moderator: yes. Others: the one participant who is sharing his video view | ![]() |
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Turn on the flashlight - Mobile device only | ![]() |
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End a call | ![]() |
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Chat
View image/video file | ![]() |
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Send a message | ![]() |
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Send a file | ![]() |
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User Profile & Settings
Change user status | ![]() |
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Change profile picture | ![]() |
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Log in with a companion device | ![]() |
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