In this article, we will show you the in-app capabilities for both technicians and experts.
Account Creation & Login
| Reset password |  |
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| Log in | |
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| Log in - On multiple devices at the same time | |
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| Change/reset password | |
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| Edit Profile | |
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| Invite a new user |  |
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| Create an account | |
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Incident
| Create an incident | |
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| Accept an incident | |
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| Edit details - Only Creator and Owner | |
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| Close an incident- Only Creator and Owner | |
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| Re-open an incident | |
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Add/remove a participant - Only Owner. Expert: yes, all cases he’s a participant in. |
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| Hand over - Only Owner if owner is an expert | |
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Contact
| Add/remove a contact | |
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| View contacts details | |
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| Add/remove favorites | |
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Library & Files
| Remove | |
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| View exchanged | |
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Call
| Start audio/video call | |
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| Accept audio/video call | |
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| Start video-sharing - Call moderator: yes. Others: only if the moderator accepts | |
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| Share my screen - Call moderator: yes. Others: only if the moderator accepts. Only possible on UWP | |
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| Set annotations in video sharing | |
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| Take screenshots | |
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| Freeze screen - Call moderator: yes. Others: the one participant who is sharing his video view | |
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| Turn on the flashlight - Mobile device only | |
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| End a call | |
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Chat
| View image/video file | |
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| Send a message | |
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| Send a file | |
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User Profile & Settings
| Change user status | |
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| Change profile picture | |
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| Log in with a companion device | |
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