What are the requirements for using REFLEKT Remote?

This page lists all requirements that need to be fulfilled to use REFLEKT Remote and provides an overview of roles and devices related to the app.

REQUIREMENTS FOR REFLEKT REMOTE:

 

GENERAL REQUIREMENTS:

  • Internet connection:

    CONNECTION / NETWORK

    2G / EDGE

    3G / BASIC

    3G / HSPA

    3G / HSPA+

    3G/DC HSPA+

    4G / LTE

    Only audio may be possible

    Only audio should be possible

    Low-quality audio/video should be possible

    Audio/video should be possible

    High quality audio/video should be possible

     

  • Ports and Protocols:

    HOST NAME PORT PROTOCOL WHAT IS IT USED FOR?

    cen-identity-prod.reflekt-remote.com

    443 TCP HTTPS

    cen-api-prod.reflekt-remote.com

    443 TCP HTTPS

    cen-adminportal-prod.reflekt-remote.com

    443 TCP HTTPS

    cen-communication-prod.reflekt-remote.com

    443

    TCP, UDP

    TURNS

    cen-communication-prod.reflekt-remote.com

    3478 TCP, UDP TURN + STUN

    cen-communication-prod.reflekt-remote.com

    8081 TCP HTTPS

    cen-communication-prod.reflekt-remote.com

    44358 TCP HTTPS

     

To guarantee the correct functionality of the app, the ports mentioned above need to be opened in your network.

  • Give system access rights to the following: Camera, Photos, Microphone, Notifications (As prompted when opening the application for the first time)

 

OPERATING SYSTEM REQUIREMENTS:

  • iPhone/iPad with iOS 11+
  • Mobile/Tablet with Android 8+
  • Desktop/Tablet with Windows 10 (UWP) 1709+, physical machine only
  • Vuzix M300 with Android 6
  • RealWear HMT-1 with Android 8

 

ROLE DEFINITION AND DEVICES:

 

The REFLEKT Remote application is intended for two different types of users. One role is the technician (=support requester) who is on site, e.g. at a machine, asking for support via the Remote mobile application. The other role is the expert (=supporter) who provides remote support using the same application.

The following table provides an overview of the devices which can be used by each user.

 

Onsite Technician
= Support requester

Remote expert
= Supporter