This page lists all requirements that need to be fulfilled to use REFLEKT Remote and provides an overview of roles and devices related to the app.
REQUIREMENTS FOR REFLEKT REMOTE:
GENERAL REQUIREMENTS:
- Internet connection:
CONNECTION / NETWORK 2G / EDGE
3G / BASIC
3G / HSPA
3G / HSPA+
3G/DC HSPA+
4G / LTE
Only audio may be possible
Only audio should be possible
Low-quality audio/video should be possible
Audio/video should be possible
High quality audio/video should be possible
- Ports and Protocols:
HOST NAME PORT PROTOCOL WHAT IS IT USED FOR? cen-adminportal.reflekt-remote.com
443 TCP HTTPS cen-identity-prod.reflekt-remote.com
443 TCP HTTPS cen-api-prod.reflekt-remote.com
443 TCP HTTPS XirSys1*
3478**
TCP, UDP
TURN + STUN XirSys1*
80** TCP, UDP TURN + STUN XirSys1*
443** TCP TURNS XirSys1*
5349** TCP TURNS
* What is XirSys as an external TURN service?
- XirSys (xirsys.com) is a third-party cloud provider specialized in TURN servers with built-in load balancing and scaling.
- IP addresses for whitelisting can be found here (Europe section): https://docs.xirsys.com/?pg=ip-whitelist
- No client-related data is sent or stored in the XirSys cloud. Relayed audio/video packages are DTLS end-to-end encrypted over all ports and protocols.
** Any one of the 4 ports and an associated protocol is enough to establish a call.
- Best case: Having all the above ports/protocols open offers the best performance for establishing a connection
- Recommended configuration: 3478 (TCP & UDP) or 80 (TCP & UDP) open
- Minimum requirements for strict network firewalls or proxy: port 443 (TCP) or 80 (TCP) should be enough to establish a call
To guarantee the correct functionality of the app, the ports mentioned above need to be opened in your network.
- Give system access rights to the following: Camera, Photos, Microphone, Notifications (As prompted when opening the application for the first time)
OPERATING SYSTEM REQUIREMENTS:
- iPhone/iPad with iOS 11+
- Mobile/Tablet with Android 8+
- Desktop/Tablet with Windows 10 (UWP) 1709+, physical machine only
- Vuzix M300 with Android 6
- RealWear HMT-1 with Android 8
ROLE DEFINITION AND DEVICES:
The REFLEKT Remote application is intended for two different types of users. One role is the technician (=support requester) who is on site, e.g. at a machine, asking for support via the Remote mobile application. The other role is the expert (=supporter) who provides remote support using the same application.
The following table provides an overview of the devices which can be used by each user.
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Onsite Technician |
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Remote expert |
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