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Knowledge Center

REFLEKT Remote: App

REFLEKT Remote: App

Account Creation & Login

How do I create an account? (self-registration)

How can I join an incident with an access code?

How do I reset my password?

What are the limitations of Guest Access?

How do I log in to my account?

How do I invite a new user?

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Incident

How can I export an incident as PDF?

How do I remove an incident?

What is an incident?

What are the different incident status types?

What are transitions and roles for an incident?

How do I create an incident?

How do I accept an incident?

How do I edit details of an incident?

How do I close or re-open an incident?

How to add/remove a participant to/from an incident?

How do I hand over an incident?

How do I leave an incident (chat)?

How do I search for incidents?

How do I filter incidents?

How do I specify my incident creation title?

How can I use deep linking with REFLEKT Remote?

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Contacts

How do I add/remove a contact to/from my contact list?

How do I view details of a contact?

How can I add or remove favorites?

Library & Files

How do I remove a file from the library?

How do I view exchanged files in the file library?

Call

How can I accept an audio or video call using a Vuzix device?

How can I start an audio or video call on a Vuzix device?

How do I accept an audio or video call using RealWear smart glasses?

How do I start an audio or video call on RealWear smart glasses?

How do I start an audio call?

How do I start video sharing?

How do I share my screen within a call? (Windows only)

How do I set annotations in video sharing?

Which roles exist within a call?

How do I hand over moderation rights?

How can I take screenshots within a video call?

How do I end a call?

How do I end video sharing?

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Chat

How do I view an image or video file on a Vuzix device?

How do I view an image or video file on RealWear smart glasses?

How do I delete a file from an incident chat?

How do I send a message in an incident chat?

How do I send a file in an incident chat?

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User Profile & Settings

How can I generate an access code?

How can I view the Access Codes history?

How can I check my internet and server connectivity?

How do I change my profile picture?

How do I log in to REFLEKT Remote with a companion device?

How do I change my user status?

What can I customize via the User Profile?

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Smart Glasses

How do I navigate on a Vuzix device?

How do I use voice commands to work on RealWear smart glasses?

White Labeling

What are the requirements for white labeling?