How do I send a file in an incident chat?

Here you find the steps of how to send a file in an incident chat.



If you want to exchange files like photos or videos with other incident participants, follow these steps:

1. On the specific incident screen, click on the image icon in the bottom left-hand corner.


2. Choose a source. You have the following access options:

  • Photo library – access to the camera roll of this device (filtered by photos)
  • Video library – access to the camera roll of this device (filtered by videos)
  • File explorer – access to all files of this device (Windows only)
  • Take a photo directly and send it
  • Record a video directly and send it
  • Local – access to the in-app library

3. Select the file you want to send.

NOTE: To avoid a system overload, the number of files to be uploaded at the same time is limited (default setting=max. 5 uploads at a time).

4. (Optional) Depending on your file type, you can annotate your attachment before sending it to the incident participants. Therefore, tap on the edit icon in the top right-hand corner.


5. Hit the Send file button.


A preview of the file will be displayed in the incident chat.