How can I join an incident with an access code?

This article explains how you can join a conversation with a remote Expert as a guest via access code.

 

GENERAL INFO


Before you can join REFLEKT Remote as a guest, two criteria need to be fulfilled:

1. You need to download and install the REFLEKT Remote app on your mobile device or laptop. Read here how download and installation work on your device.

2. You need to receive an access code from your remote Expert. 

 

HOW TO JOIN AN INCIDENT VIA ACCESS CODE

 

As soon as you have installed the app and received an access code, you can proceed as follows:

 

1. On the login screen of the REFLEKT Remote app, click on JOIN WITH ACCESS CODE.

GuestAccess_Login_1

2. You will be presented with a short introduction about Guest Access.

GuestAccess_AccessCodeScreen

3. If you have received the access code via SMS or email, you can copy the access code and use the paste icon to enter it into the boxes.

GuestAccess_AccessCodeEntered

4. Double-check if the entered access code is correct and click JOIN WITH ACCESS CODE to log in to the app. The incident with your remote Expert was pre-created showing the access code number in the incident's title.

GuestAccess_GuestJoined

5. Start the conversation with your remote expert by clicking on the incident. You can chat, share files or start a call with your remote Expert.