How do I hand over an incident?

This article explains how you can hand over an incident to another expert.

 

Default-Owner only


By default, only owners of an incident can hand it over to someone else.

To pass on an incident to an expert who might be better qualified to solve it, follow these steps:

1. Add the expert you would like to hand the incident over to as a participant to the incident as explained here.

2. Stay in the participant window and click the three dots next to the expert you would like to hand the incident over to.

iPad Incident remove

3. Tap on hand over incident and confirm your action.

 

NOTE: After you handed over the incident to another expert, you can leave the incident by following the steps explained here.