How do I edit details of an incident?

This article explains how you can edit the current details of an incident or add more information to it.

HOW TO EDIT AN INCIDENT:

If you want to edit an incident, for example to add further details when the incident is handed over to another expert, you can add a title and description to it on the Incident Detail Page (see picture below).

NOTE: You cannot edit the number of the incident, you can only change its title and description.

There are two ways to get to the Incident Detail Page:

OPTION 1:

1. Click on the specific incident you want to edit.

2. Tap on the incident number/title at the top of the incident chat.

3. Click on Edit in the top right-hand corner of the incident chat.

Now you can change title and description.

OPTION 2:

1. Click on the specific incident you want to edit.

2. Tap on the three dots in the top right-hand corner of the incident chat.

3. Tap on View details.

4. Click on Edit in the top right-hand corner of the incident chat.

Now you can change the title and description.