How do I edit details of an incident?

This article explains how you can edit the current details of an incident or add more information to it.

HOW TO EDIT AN INCIDENT:

 

Default-Creator Owner only

If you want to edit an incident, for example to add further details when the incident is handed over to another expert, you can add a title and description to it on the Incident Detail Page (see picture below).

NOTE: You cannot edit the number of the incident, you can only change its title and description.

Edit Incident Detail Page

 

There are two ways to get to the Incident Detail Page:

 

OPTION 1:

1. Click on the specific incident you want to edit.

2. Tap on the incident number/title at the top of the incident chat.

iPhone_Incident_clear

3. Click on Edit in the top right-hand corner of the incident chat.

iPhone_Incident_detials

Now you can change title and description.

 

OPTION 2:

1. Click on the specific incident you want to edit.

2. Tap on the three dots in the top right-hand corner of the incident chat.

iPhone_Incident_details

3. Tap on View details.

4. Click on Edit in the top right-hand corner of the incident chat.

iPhone_Incident_detials

Now you can change the title and description.