How can I add or remove favorites?

In this article, you find an explanation of how to add or remove favorites from your contact list.

HOW TO ADD A FAVORITE:

 

Both, experts and technicians can organize their contact list by adding or removing favorites. There are two ways to add a favorite:

 

OPTION 1:

1. Open your contact list by tapping on the contact icon in the tab bar.

iPad Contacts tab bar

2. Click on the contact you want to add as a favorite.

3. Tap on the star icon at the top.

When you go back to your contact page, your favorites will be listed at the top.

iPad Contact favourite star

 

OPTION 2:

1. Open your contact list by tapping on the contact icon in the tab bar.

2. Click on the three dots next to the contact you want to add.

iPad Add Favorite

3. Click Add Favorite.

When you go back to your contact page, your favorites will be listed at the top.


HOW TO REMOVE A FAVORITE:

 

If an incident has been solved and you don't need a specific contact as a favorite anymore, you can remove them from your favorites.

To do this, follow these steps:

 

OPTION 1:

  1. Open your contact list integrated into the tab bar.
  2. Click on the specific contact.
  3. Click the star icon at the top.

 

OPTION 2:

1. Open your contact list integrated into the tab bar.

2. Click on the three dots right next to your favorite contact you want to remove.  

iPad_Contact Remove Favorite

3. Click Remove Favorite.