How do I search for incidents?

This article describes the search function for incidents.

GENERAL INFO:

 

An easy way to find exchanged messages or files in REFLEKT Remote is by searching for the incident’s title, incident number or parts of the title. The search function itself works both offline and online. 

 

 

HOW TO SEARCH FOR INCIDENTS:

 

To do so, follow these steps:

1. Click on the search icon in the top right-hand corner. The search bar will open.

2. Enter your incident-specific search terms in the search bar.

3. Submit your search entry. 

NOTE: 

  • No search suggestions will be made while typing in your search terms; the search suggestions need to be triggered by submitting your search entry. 
  • The search is done based on the incident number and the incident title only and applies on top of a filter if there is one activated.
  • To clear the search text, click the cross at the right-hand side of the search bar. 

4. To exit the search, click on the arrow in the top left-hand corner.