VISUAL REMOTE SUPPORT APP FOR TRAINING ON REALWEAR GLASSES

 

Remote training solution during restricted travelling proves more beneficial than in-person format.

 

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Remote learning via smart glasses reduces overall training time by 40% 

 

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High-quality technician training without travel expenses or employee utilization cost

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Reduced health and
safety risks through full
trainee supervision
 

 

CHALLENGE

TYPICAL IN-PERSON TRAINING FOR ELECTRICAL DRIVE PRODUCTS INVOLVES HIGH COST AND LOST UTILIZATION

 

Electric motors keep our businesses and everyday life running as they power industrial machinery and control various processes, from rolling out steel to running cable cars. ABB gives industrial business precise control over the operation of these motors through their state-of-the-art ABB drives that regulate torque and speed which in return optimizes energy efficiency and increases profitability. 

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To ensure high-quality installation and commissioning of ABB drives at customer sites, ABB field service technicians and partners undergo extensive technical training. The in-person classroom training at ABB training centers requires participants to incur time away from the plant.

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“Initially we had to quickly find a way to conduct training during times where travel is restricted. In the meantime, training field service technicians with ABB Remote Insights via Realwear smart glasses has become a highly effective alternative to in-person training. It frees up time for instructors, saves cost, and increases utilization.”

– Kim Fenrich, Digital Services Product Manager, ABB Process Automation

SOLUTION

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DIGITAL LEARNING EXPERIENCE VIA REMOTE APP REDUCES OVERALL TRAINING TIME BY 40%

 

With ABB Ability Remote Insights field service technicians learn how to install and commission electrical drives in a fully digital environment that combines instructor-led remote training with an eLearning experience. Based on REFLEKT Remote, the app connects instructors and trainees across the globe via video call from the comfort of their workstation or home office.

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Instructors can conduct the technical training on a laptop or PC and guide participants live through the training session using AR annotations. Participants access ABB Remote Insights on Realwear smart glasses where they follow the digital training session visually and can easily share their field of view with the instructor during lab exercises. This ‘see-what-I-see’ perspective offers a level of supervision comparable to in-person trainings. With the new digital approach ABB Drives reduces the overall training time by 40% as trainees save two days they used to spend travelling to training sites. The training with ABB Remote Insights leads to significant reductions of travel expenses and utilization cost.

 

 

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