Across ABB, there are a number of projects and initiatives focused on uncovering high value Extended Reality use cases and how they can be best applied with our customers. This site provides an overview of how ABB and RE’FLEKT are working together on AR products and concepts to change , our customer engagement model and improve the quality of our service.
Reduce time to resolution through improved collaboration
ABB Ability™ Remote Insights for service is a live video sharing support application that allows ABB experts to see what field personnel see at site. Based on field-proven technology, Remote Insights allows ABB to deliver the wisdom and experience of our global support network directly to our customers by using Augmented Reality technology to overlay instructions and guidance on live video. The product is in use by ABB businesses around the globe to reduce support time, increase resource availability and meet the growing demand for remote support from our customers.
Provide equipment identification and and digital step-by-step instructions
The ABB Ability™ AR guided support concept applications are being developed as demonstrators to show how Augmented Reality can be used to transform technical data and analytics into meaningful visual instructions, that enable self-service.
Whether on smartphones, tablets or smart glasses, AR instructions improve workflows, supplement technician capabilities. Improve cognitive learning and increase customer satisfaction.
RE’FLEKT is a Munich based technology company that enables any business or industry to create their own in-house Augmented and Mixed Reality applications. By making AR and MR affordable and scalable for business, RE’FLEKT’s ground-breaking human-centred platforms empower anyone to simply infuse their industry knowledge into customized AR and MR solutions. With clients including Audi, BASF, BMW, Bosch, Eon, Hyperloop, Hyundai, Leybold, Porsche, Seepex and Thyssen Krupp, the international team delivers technology solutions to a variety of leading global markets. Since its founding in 2012, RE’FLEKT has grown to a team of over 60 employees in Munich and San Francisco and is recommended by leading analysts including ABI Research and Gartner (Gartner Cool Vendor).